ASCC Design and Delivery Supervisor

Job Overview

Incident Response

• Act as the ASCC’s primary point of contact (1st Line IT support) for reporting and responding to security system failures, ensuring timely repairs.

• Escalate system failures to the company’s Global Security Design & Engineering (GSDE) team and engage the region's technical integrator for site attendance when necessary.

• Log, track, and update incident reports, maintaining metrics for data-driven decision-making.

Delivery Programmes:

• Alarm Prioritization Framework (APF) Continuously develops and maintains the region's Alarm Prioritization Framework, identifying and addressing nuisance alarm activity to improve ASCC operator response.

• Preventative Maintenance (PPM), Responsible for managing the region's Planned Preventative Maintenance (PPM) in coordination with the GSDE team, ensuring all facilities' security systems are properly serviced and any remediation needs are promptly addressed.

• Technical Risk Register, Accountable to keep accurate records known risks that could impact the ASCC operational response, monitors and develops strategies for fast mitigation.

• Change Management, maintains change control logs to ensure system updates, additions, and decommissioning are managed and communicated effectively, minimizing business disruption and unexpected impacts on ASCC operations.

• System Administration, perform basic system administration tasks for systems administered by the ASCC, ensuring platforms are updated and accurate.

Quality Assurance:

• System Changes: Responsible for ensuring ASCC systems are point to point testing during changes to ASCC systems including validation of alarm testing during preventative maintenance.

• Ensure System Integrity: Verifies that all systems are functioning as expected, maintaining a programme of daily, weekly, monthly systems checks.

• Early Detection: Monitors systems management tools to ensure critical platforms meet predefined benchmarks, helping to maintain optimal efficiency.

• Support Compliance: Ensure that systems adhere to internal policies and external regulations, maintaining compliance with industry standards.

• Document Changes: Keeps a log of any system updates, changes, ensures that systems documentation, drawings, engineering logs etc are well maintained.

Stakeholder Relationships:

• Collaborate with the APAC Global Security team’s Regional Security Heads and other key business partners such as IT and Network departments.

• Serve as a liaison between APAC Security and Global Security Design & Engineering Technology teams to articulate functional requirements for technical deployments in service of the operational needs.

• Coordinates and maintains strong relationships with security system vendors.

Post-Implementation:

• Conducts post-project evaluations to make sure ASCC systems are updated correctly.

• Assists ASCC staff with systems training, documentation and supporting SOP’s.

• Effectively communicates changes and additions to ASCC systems well in advance.

Skills & Experience

Essential

• Strong technical expertise in security systems such as access control, CCTV, mass notification, and IDS.

• Over five years of corporate security experience, with at least four years at an Analyst/Senior Analyst level managing security system.

• Excellent communication and diplomacy skills, capable of conveying complex ideas clearly.

• Proficient in Microsoft Office and knowledgeable in IT infrastructure and lifecycle management.

• Ability to interpret construction drawings and make annotations using tools such as Revu.

• Strong written and verbal communication skills.

• Ability to work independently and as part of a team.

Desirable

• Experience working in Everbridge, Asana, ServiceNow, and Confluence.

• Genetec video management system enterprise certifications.

• Lenel access control system enterprise certifications.

• PMP, PSP, CISSP, CISM, ITIL, COBIT.

Qualifications

Essential

• Industry recognized accreditation in Information Technology, Security Systems or related field.

Desirable

• Degree or equivalent IT industry qualification.

• LENEL and GENETC accreditation

Job Type: Full-time

Pay: $7,000.00 - $10,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Job Overview

Incident Response

• Act as the ASCC’s primary point of contact (1st Line IT support) for reporting and responding to security system failures, ensuring timely repairs.

• Escalate system failures to the company’s Global Security Design & Engineering (GSDE) team and engage the region's technical integrator for site attendance when necessary.

• Log, track, and update incident reports, maintaining metrics for data-driven decision-making.

Delivery Programmes:

• Alarm Prioritization Framework (APF) Continuously develops and maintains the region's Alarm Prioritization Framework, identifying and addressing nuisance alarm activity to improve ASCC operator response.

• Preventative Maintenance (PPM), Responsible for managing the region's Planned Preventative Maintenance (PPM) in coordination with the GSDE team, ensuring all facilities' security systems are properly serviced and any remediation needs are promptly addressed.

• Technical Risk Register, Accountable to keep accurate records known risks that could impact the ASCC operational response, monitors and develops strategies for fast mitigation.

• Change Management, maintains change control logs to ensure system updates, additions, and decommissioning are managed and communicated effectively, minimizing business disruption and unexpected impacts on ASCC operations.

• System Administration, perform basic system administration tasks for systems administered by the ASCC, ensuring platforms are updated and accurate.

Quality Assurance:

• System Changes: Responsible for ensuring ASCC systems are point to point testing during changes to ASCC systems including validation of alarm testing during preventative maintenance.

• Ensure System Integrity: Verifies that all systems are functioning as expected, maintaining a programme of daily, weekly, monthly systems checks.

• Early Detection: Monitors systems management tools to ensure critical platforms meet predefined benchmarks, helping to maintain optimal efficiency.

• Support Compliance: Ensure that systems adhere to internal policies and external regulations, maintaining compliance with industry standards.

• Document Changes: Keeps a log of any system updates, changes, ensures that systems documentation, drawings, engineering logs etc are well maintained.

Stakeholder Relationships:

• Collaborate with the APAC Global Security team’s Regional Security Heads and other key business partners such as IT and Network departments.

• Serve as a liaison between APAC Security and Global Security Design & Engineering Technology teams to articulate functional requirements for technical deployments in service of the operational needs.

• Coordinates and maintains strong relationships with security system vendors.

Post-Implementation:

• Conducts post-project evaluations to make sure ASCC systems are updated correctly.

• Assists ASCC staff with systems training, documentation and supporting SOP’s.

• Effectively communicates changes and additions to ASCC systems well in advance.

Skills & Experience

Essential

• Strong technical expertise in security systems such as access control, CCTV, mass notification, and IDS.

• Over five years of corporate security experience, with at least four years at an Analyst/Senior Analyst level managing security system.

• Excellent communication and diplomacy skills, capable of conveying complex ideas clearly.

• Proficient in Microsoft Office and knowledgeable in IT infrastructure and lifecycle management.

• Ability to interpret construction drawings and make annotations using tools such as Revu.

• Strong written and verbal communication skills.

• Ability to work independently and as part of a team.

Desirable

• Experience working in Everbridge, Asana, ServiceNow, and Confluence.

• Genetec video management system enterprise certifications.

• Lenel access control system enterprise certifications.

• PMP, PSP, CISSP, CISM, ITIL, COBIT.

Qualifications

Essential

• Industry recognized accreditation in Information Technology, Security Systems or related field.

Desirable

• Degree or equivalent IT industry qualification.

• LENEL and GENETC accreditation

Job Type: Full-time

Pay: $7,000.00 - $10,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Weekend availability