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F&B Restaurant Sales Assistant/Administrator
Salary undisclosed
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Simplified
- Support the Restaurant Sales Manager in handling inquiry calls on a timely basis.
- Handles and respond to all group dining and private room dining events.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Be familiar with services/features at our restaurants to respond to guest inquiries accurately.
- Meet & greet clients on the day of the event.
- Ensure all BEOs and proper handover of event information to restaurant team.
- Ensure client files are kept organized and current with all required information.
- Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.
- Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.
- Ensure accuracy of pricing and payment terms in sales document or communication to client.
- Tracking and filing all private event contracts, necessary deposits charges, and ensuring deposits and payments are received by the required deadlines, in accordance with Finance and Compliance’s teams’ SOPs.
- Work closely with restaurant management team to support their reservation process and maximize their bookings in Restaurant Reservation System.
- Handle day-to-day administrative responsibilities, including deposit payment, BEO and reservation system.
- Assisting in NO SHOW Charges in Seven Rooms and CyberSource.
- Secondary education preferred
- Proven experience as a sales executive, with minimum 2 years of experience
- Good communication skills, both written and oral
- Team oriented approach to management with a mindset of open communications.
- Basic knowledge and understanding of Food and Beverage
- Administration knowledge of F&B operations, proficient in Microsoft Office programs.
- Flexible on working hours, and being present for events, based on business needs and requirements.
- Have a well-groomed, professional appearance.