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Bank Contact Centre Officer Up to $3.5K Shift Roster️

$ 2,500 - $ 2,500 / month

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Bank Contact Centre Officers (12 months contract)

Duration: 12 months contract + 2 months completion bonus (Shift Allowance - $300)
Location: Alexandra Road
Working hours: 5 days work week [Mon-Sun], staggered shifts
Salary: Up to $3,500 depending on experience + last drawn

Job Descriptions:

Handle inbound phone inquiries from the public regarding credit cards, loans, mortgages, and other financial products.
Manage incoming calls for both fraud and non-fraud departments, assisting customers with transaction disputes, unauthorized charges, lost or stolen cards, and account security concerns.
Be assigned to a specialized team focusing on specific product categories to provide accurate and efficient support.
Guide customers through account-related processes, such as balance inquiries, payment issues, and loan application statuses.
Escalate complex cases to the appropriate departments while ensuring timely resolution and customer satisfaction.

Requirements:

Comfortable with rostered shifts across 5 days work week and call center environment (Fast-paced and high-pressure work setting)
Prior call center/customer service experience would be preferred
Able to handle fast paced environment
Comfortable with undergoing training and acquiring extensive knowledge of banking and financial policies.
Singaporeans only

Telegram: @wangchloe
WhatsApp: wa.me/6596892303

WangChloe | R23118712
RecruitFirst Pte Ltd (13C6342)