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Responsibilities
Provide the best support and communication for our customers via email; Respond to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate
Track progress of customers’ orders by coordinating with internal stakeholders (Sales, Production, Distribution etc) and ensure order are fulfilled in a timely manner
Collaborate with the Sales team to manage deals, renewals, and expansions
Communicate clearly with internal teams regarding customer success requirements, and be an avenue for closed-loop product feedback
Proactively reach out to customers to increase engagement and relationship expansion
Requirements