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Application Support Engineer

$ 72,000 - $ 96,000 / month

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  • As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
  • Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently. By leveraging your expertise in Java, MySQL, Oracle, PostgreSQL, SQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.
  • Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
  • Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
  • Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
  • Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
  • Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
  • Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
  • Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
  • Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

Requirements

  • Working experience with Java frameworks such as (J2EE EJB, Spring, Microservices), REST API
  • Working experience with microservices framework and containers
  • Working experience with AWS Cloud
  • Working experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
  • Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
  • Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
  • Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.