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E-Commerce Inventory Assistant

  • Full Time, onsite
  • Lotte Travel Retail Singapore
  • Changi Business Park, Singapore
Salary undisclosed

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Inventory Support

a. Inventory

  • Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
  • Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
  • Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
  • Maintain and update records that will be used as references for checking and validation of items


b. Master Data

  • Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
  • Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

  • Process online orders including printing of packing list, delivery Order and receipt
  • Distribute orders to packers and assist with pick and pack when required
  • Liaison between CAG and frontline staff from goods order and goods delivery
  • Track order fulfilment status
  • Administrative duties such as filing of E-commerce documents
  • Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
  • Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

  • Handle online customers’ enquiries, feedbacks and reservations
  • Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
  • Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

  • Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Requirements

  • Diploma in Business Admin or Retail Management
  • At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred
  • Strong interpersonal skills with mature disposition
  • Prior customer/client service experience is an advantage
  • Ability to partner with multiple stakeholders
  • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
  • Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
  • Fluent in English and possesses good interpersonal and communication skills
  • Open to working on weekends and shifts

Benefits

  • We offer attractive salary packages that commensurate with relevant work experience
  • Annual Leave from 14 days to 18 days
  • Medical Outpatient insurance coverage
  • Group Hospitalization and Surgery insurance coverage
  • Group Dental insurance coverage
  • Performance bonuses subject to company's and individual's performances