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Customer Service Staff
- Flexible hours available
- No experience required for this role
- Working rights required for this role
- Expected salary: $2,400 - $3,500 per month
- Immediate start available
Job Title: Customer Service Executive
Roles & Responsibilities
Job Description:
To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs
Attending to clients’ queries. Providing services via telephone, email and writing.
Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns
Responsible for updating weekly and monthly Operation reports
Support Company held events
Any other ad-hoc assignments as dedicated by Department Supervisor / Manager
Skills/Education/Experience:
Minimum GCE “O” Levels, Diploma or Degree preferred
Possess at least 1 year of experience in the Call Centre or service related industry
A pleasant personality and good customer orientation mindset are essential
Proficiency in the use of Microsoft Office applications. Internet savvy.
Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
Ability to meet deadlines and work under pressure.
Ability to function as an effective team player
Strong initiative, open minded and willing to adapt to changes and challenges
Mature, self-motivated and hardworking
Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm
Occasional weekend support at local seminars