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Customer Service Staff

Salary undisclosed

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Job summary:
  • Flexible hours available
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $2,400 - $3,500 per month
  • Immediate start available

Job Title: Customer Service Executive

Roles & Responsibilities

Job Description:

  • To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs

  • Attending to clients’ queries. Providing services via telephone, email and writing.

  • Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns

  • Responsible for updating weekly and monthly Operation reports

  • Support Company held events

  • Any other ad-hoc assignments as dedicated by Department Supervisor / Manager

Skills/Education/Experience:

  • Minimum GCE “O” Levels, Diploma or Degree preferred

  • Possess at least 1 year of experience in the Call Centre or service related industry

  • A pleasant personality and good customer orientation mindset are essential

  • Proficiency in the use of Microsoft Office applications. Internet savvy.

  • Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)

  • Ability to meet deadlines and work under pressure.

  • Ability to function as an effective team player

  • Strong initiative, open minded and willing to adapt to changes and challenges

  • Mature, self-motivated and hardworking

  • Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm

  • Occasional weekend support at local seminars