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Reservations Executive

$ 2,700 - $ 3,200 / month

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Join Our Award-Winning Team as a Reservations Executive!

Location: Resorts World Sentosa, Singapore Salary: SGD 2,700 – SGD 3,200 (depending on experience) Perks & Benefits: Competitive pay, bonuses, paid holidays, medical insurance, and a dynamic, fun team environment!

Do you have a passion for exceptional customer service and a love for the hospitality and tourism industry? This is your chance to be part of Asia’s only luxury tall ship – the Royal Albatross – and our high-speed adventure vessel, the Southern Albatross!

About the Role

We are looking for a proactive, customer-focused, and internationally-minded Reservations Executive to handle guest inquiries, bookings, and reservation services, ensuring seamless experiences for our guests. You will play a key role in converting sales inquiries, maximizing revenue, and assisting with guest check-ins before boarding.

Key Responsibilities:

Handle phone and email inquiries professionally and be the friendly face and voice of our guests. Maintain cordial relationships with public guests. Assist in planning special occasion surprises (proposals, birthdays, anniversaries, etc.). Follow up on tentative bookings and update reservation status accordingly. Monitor no-show and canceled reservations, ensuring proper processing per company policies. Oversee customer check-ins before boarding the ship. Operate and manage our ticketing system – IT literacy is a must!

Who We’re Looking For:

Customer-obsessed with a positive, "can-do" attitude.

Strong communicator with confidence and professionalism.

Sales-driven mindset with the ability to convert inquiries into bookings.

Detail-oriented with excellent organizational skills.

IT literate – must be comfortable using a ticketing system and reservation software.

Willing to work public holidays and weekends – as our ships are always sailing!

Requirements:

Candidate Must be bilingual (Mandarin & English). Prior experience in reservations, hospitality, or customer service is preferred.

  • Be part of an exciting and award-winning team, where every day is an adventure at sea! Apply now and set sail with us!

Job Type: Full-time

Pay: $2,700.00 - $3,200.00 per month

Schedule:

  • Day shift
  • Early shift
  • Holidays
  • Late shift
  • Weekend availability

Supplemental Pay:

  • Commission pay

Experience:

  • Customer service: 1 year (Required)

Location:

  • Singapore 098269 (Required)

Work Location: In person

Expected Start Date: 01/03/2025