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Jobs or company...
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Executive, Online Sales & Customer Service

$ 2,100 - $ 2,500 / month
Checking job availability...
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Location: Near MacPherson MRT Station

Roles & Responsibilities

1. ROLE DESCRIPTION

Reporting to the Sales Manager, the Online Sales & Customer Service executive is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and e-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, fostering customer retention and brand awareness throughout this journey.

Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.

The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.

2. SPECIFIC RESPONSIBILITIES

Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided

Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear

Oversee daily and weekly deliverables to follow up on payments, service completion dates, and schedules in accordance with order workflow system

Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence, and provide professional customer support

Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-taking exercises

Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback, and staff communication

Communicate customer issues with operations team, and devise ways of improving customer experience, including resolving problems and complaints

Simple packing, processing orders, forms, applications, and ad-hoc requests

3. COMPETENCIES

Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully

Gain experience on online e-commerce dynamics and platforms for luxury service industry

To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment

Acquire database management skills

Develop ability to multitask, organise, prioritise, and manage time effectively

Gain experience in Customer experience analysis

Gain basic knowledge of digital marketing

Job Type: Full-time

Pay: $2,100.00 - $2,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Experience:

  • customer service: 1 year (Preferred)

Work Location: In person