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Guest Relations Executive

$ 2,300 - $ 2,500 / month

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  • Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
  • Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
  • Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
  • Adhere to occupational, health and safety legislation, policies and procedures.
  • Perform other duties as assigned by the Management.

Job Requirement:

  • Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
  • At least 2 years of working experience in the related field
  • Required Skills: Opera System, HotSOS System, Microsoft Office
  • A team player with an eye for detail
  • Good customer service & communication skills
  • Knowledge of Japanese language is an advantage (For liaison with Japanese speaking clients and guests)

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,300.00 - $2,500.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Food provided
  • Health insurance
  • Parental leave

Schedule:

  • Day shift
  • Early shift
  • Late shift
  • Night shift
  • Shift system
  • Weekend availability

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Work Location: In person