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Cloud Service delivery Director Mandarin speaking

$ 10,000 - $ 13,000 / month

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Responsibilities:

  • Service Delivery Management:
  • Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services.
  • Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
  • Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
  • Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients.
  • Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.
  • Team Leadership:
  • Build, mentor, and motivate high-performing service delivery teams.
  • Provide guidance, coaching, and development opportunities to team members.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Technical Expertise:
  • Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure.
  • Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.
  • Stay abreast of relevant certifications and training to maintain a high level of technical competency.
  • Client Relationship Management:
  • Build and maintain strong relationships with key client stakeholders.
  • Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.
  • Proactively address client concerns and escalations, ensuring timely and effective resolution.
  • Financial Management:
  • Contribute to the development and management of service delivery budgets.
  • Monitor and control costs, identifying opportunities for optimization.
  • Track and report on key performance indicators (KPIs) related to service delivery.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
  • Experience:1
  • 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
  • Proven track record of successfully delivering application maintenance, cloud, and on-premises infrastructure services to public and private sector clients.
  • Experience managing large, complex IT environments.
  • Experience with ITIL framework and best practices.
  • Certifications:
  • ITIL v4 Foundation (required)
  • ITIL v4 Managing Professional (preferred)
  • Cloud certifications (AWS, Azure, GCP) are highly desirable
  • Project Management certifications (PMP) are a plus
  • Skills:
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to work effectively in a fast-paced, demanding environment.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong understanding of IT security best practices.

Additional Desirable Qualifications:

  • Experience with Agile methodologies
  • Experience with DevOps practices
  • Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST)

Job Type: Full-time

Pay: $10,000.00 - $13,000.00 per month

Work Location: In person