Learning Course Manager

Job Description

The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for curating, designing and developing skills intervention including instructor-led and e-learning programmes (synchronous and asynchronous), in the domains of Aviation Sales & Marketing and Customer Service.

Key Responsibilities

• Partnering Business Units to conduct annual Learning Needs Analysis to identify performance gaps and business requirements for training and advise on learning methodology and structure.
• Conduct procurement and appointment of training service providers and perform in-house development using Articulate Storyline, where necessary.
• Drive network rollout of programmes, from design planning to execution of broad-based and / or targeted learning campaigns, including leveraging online learning resources, for the global workforce or specific employee segments.
• Partnering the Learner Experience & Future Skills Team (LEFS) in managing employee enrolment for programmes, responding to learner queries and feedback.
• Utilise SuccessFactors Learning Management System (LMS) and Tableau for reporting of learning metrics.
• Manage deployment of Instructors & Associate Trainers to ensure sufficiency of programmes to meet business needs. This includes ensuring currency of instructors and associate trainers via appropriate interventions, pre/post course feedback, and regular engagement.
• Collaborate with cross-divisional teams to organise and run learning events and activities as required, including the Learning & Innovation For Everyone (LIFE) festival.
  
  

Requirements

• Possess a University Bachelor's Degree in any discipline.
• Between 3 to 8 years working experience is required in any of the following domains: learning & development, sales & marketing, or customer service.
• Possess an Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP).
• Possess Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), will be advantageous.
• Intermediate proficiency with Microsoft Office, e.g. Excel pivot table functions.
• Basic proficiency with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
• Basic proficiency with e-learning development software, for example, Articulate Storyline, is preferred.
• Basic proficiency with data visualisation software, for example, Tableau, is preferred.
  
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Job Description

The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for curating, designing and developing skills intervention including instructor-led and e-learning programmes (synchronous and asynchronous), in the domains of Aviation Sales & Marketing and Customer Service.

Key Responsibilities

• Partnering Business Units to conduct annual Learning Needs Analysis to identify performance gaps and business requirements for training and advise on learning methodology and structure.
• Conduct procurement and appointment of training service providers and perform in-house development using Articulate Storyline, where necessary.
• Drive network rollout of programmes, from design planning to execution of broad-based and / or targeted learning campaigns, including leveraging online learning resources, for the global workforce or specific employee segments.
• Partnering the Learner Experience & Future Skills Team (LEFS) in managing employee enrolment for programmes, responding to learner queries and feedback.
• Utilise SuccessFactors Learning Management System (LMS) and Tableau for reporting of learning metrics.
• Manage deployment of Instructors & Associate Trainers to ensure sufficiency of programmes to meet business needs. This includes ensuring currency of instructors and associate trainers via appropriate interventions, pre/post course feedback, and regular engagement.
• Collaborate with cross-divisional teams to organise and run learning events and activities as required, including the Learning & Innovation For Everyone (LIFE) festival.
  
  

Requirements

• Possess a University Bachelor's Degree in any discipline.
• Between 3 to 8 years working experience is required in any of the following domains: learning & development, sales & marketing, or customer service.
• Possess an Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP).
• Possess Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), will be advantageous.
• Intermediate proficiency with Microsoft Office, e.g. Excel pivot table functions.
• Basic proficiency with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
• Basic proficiency with e-learning development software, for example, Articulate Storyline, is preferred.
• Basic proficiency with data visualisation software, for example, Tableau, is preferred.
  
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.