Membership Relations, Sales & Marketing Executive
WE OFFER ATTRACTIVE BENEFITS SUCH AS:
- Annual Wage Supplement
- Annual Increment
- Performance Bonus
- Ang Bao Payment
- Annual Leave
- Dental & Medical Benefits
- Staff Discount
- Training & Development
- Free Parking
Primary Responsibilities:
- Membership Processing:
o Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions
- Data Management:
Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
- Member Support:
o Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
- Membership Communications:
o Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
- Sales and Lead Generation:
o Generating high-quality leads through various channels, including proactive outreach and social media engagement.
o Effectively follow up on inquiries, deliver compelling product information, and convert leads into new members.
- Social Media Marketing & Content Creation:
o Develop and execute comprehensive social media marketing strategies across platforms like Instagram, Facebook, and TikTok.
o Create engaging and visually appealing content, including posts, stories, videos, and live sessions, to attract and retain members.
o Manage and optimize paid social media campaigns to maximize reach and ROI.
- Marketing Plan Execution & Analysis:
o Assist in the planning and execution of marketing campaigns, both online and offline.
o Track and analyze key performance indicators (KPIs) to measure campaign effectiveness and identify areas for improvement.
o Generate reports on marketing and sales metrics.
Requirements
- Excellence customer service with good interpersonal skills
- Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
- A collaborative team player with strong communication, customer service, and interpersonal skills
- Prior Sales and marketing experience is a plus.
- Positive and proactive attitude
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Job Types: Full-time, Permanent
Pay: $3,000.00 - $3,800.00 per month
Benefits:
- Additional leave
- Employee discount
- Free parking
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Education:
- Local Polytechnic Diploma (Preferred)
Work Location: In person