Executive, Administration Operations, Early Intervention Services

Rainbow Centre envisions a world where persons with disabilities are empowered and thriving in inclusive communities.

The Early Intervention (“EIP”) journeys with families and their children 6 years and below by providing support required for the children to grow, learn and achieve their developmental milestones. By getting support as early as possible, the children have more opportunities to maximise their potential and be empowered to go beyond their disabilities.

The Administration Operations team plays a key role in ensuring the smooth operations of the programme and assists the centre leaders in matters pertaining to financial, personnel and general administration.

The Executive, Administration Operations is responsible for the quality of client engagement in the programme, serving as liaisons between the programme and its clients, ensuring excellent customer service and client satisfaction. The postholder also assists the Senior Manager to achieve excellence in programme administration and operational support, including but not limited to secretariat support for meetings, vendor management, inventory management, and data management.

This is a position of trust and it is likely you will become aware of sensitive, confidential and private information that must not be disclosed to unauthorised personnel.

Critical Work Functions

• Manage the coordination and administration of student matters including but not limited to admission, withdrawals, financial assistance, and recordkeeping
• Manage the financial operations, including but not limited to payment collections, payment and claims processing, and compliance with financial regulations and funding requirements
• Contribute to periodic internal systems and processes reviews, and identify opportunities to enhance efficiency and service delivery

Effective Data Management and Reporting

• Collaborate with other team members to provide accurate and relevant data for reporting, research, and evaluating administrative office effectiveness
• Prepare comprehensive reports and submissions required by internal and external stakeholders

Client-centric Service

• Provide timely and accurate assistance to students, parents, and other stakeholders on matters related to fees, payments, transport, and other inquiries
• Assist in maintaining positive relationships and partnership with stakeholders, such as students, parents, teachers, vendors and the broader community

Continuing Professional Development

• Remain up-to-date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice