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Customer Service Call Centre Agent

$ 2,300 - $ 3,500 / month

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Job description

Key Responsibilities:

  • Make outbound calls to individuals regarding hospital bills and related inquiries.
  • Provide assistance and information on billing processes, payment options, and insurance claims.
  • Handle customer queries and concerns with professionalism and empathy.
  • Ensure accurate documentation of conversations and transactions in our systems.
  • Collaborate effectively with team members to resolve issues and improve customer experience.

Requirements:

  • Proven experience in customer service or call center environments preferred.
  • Excellent communication skills and a courteous phone manner.
  • Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office applications (MS Word & Excel)
  • Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.

Job Types: Full-time, Permanent

Pay: $2,300.00 - $3,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Education:

  • Professional Qualification (Preferred)

Experience:

  • Call center: 2 years (Required)

Work Location: In person