Team Manager
Team Manager – Lead, Innovate, and Elevate!
Are you a dynamic leader with a passion for customer engagement and team excellence? We're on the hunt for a Team
Manager to spearhead an exciting lifestyle rewards program campaign. If you're ready to inspire a team and drive exceptional customer experiences, this opportunity is for you!
About the Campaign:
This is a leading lifestyle and retail rewards program in Singapore, offering customers a seamless way to earn rewards
while they shop and dine. With a vast member base and multiple engagement touchpoints, we’re looking for a leader
who can enhance service delivery and optimize customer experiences.
What You’ll Do:
Lead & Inspire – Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence.
Coaching & Development – Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed.
Performance Management – Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success.
Process Optimization – Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards.
Client Reporting & Insights – Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement.
Engagement & Communication – Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives.
What We’re Looking For:
Preferred Qualification: A-Level, Diploma, or equivalent education.
Leadership Experience: Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or related field.
Customer-Centric & People-Oriented: Passion for delivering exceptional service, coaching teams, and driving performance.
Tech-Savvy & Data-Driven: Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making.
Problem Solver & Strong Communicator: Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders.
Process & Performance Optimization: Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations.
Adaptable & Resilient: Thrives in structured, compliance-driven environments with high customer interaction.
Why Join Us?
Meaningful Impact: Enhance customer experiences in healthcare, retail, and rewards programs.
Career Growth: Expand leadership skills and advance in a dynamic, customer-focused environment.
People-Centered Culture: Thrive in a collaborative team that values innovation, teamwork, and excellence.
Ready to step up and lead? Apply now by sending your resume to [email protected] and let’s make great things happen together.
Job Type: Full-time
Pay: $2,500.00 - $3,200.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Team Manager – Lead, Innovate, and Elevate!
Are you a dynamic leader with a passion for customer engagement and team excellence? We're on the hunt for a Team
Manager to spearhead an exciting lifestyle rewards program campaign. If you're ready to inspire a team and drive exceptional customer experiences, this opportunity is for you!
About the Campaign:
This is a leading lifestyle and retail rewards program in Singapore, offering customers a seamless way to earn rewards
while they shop and dine. With a vast member base and multiple engagement touchpoints, we’re looking for a leader
who can enhance service delivery and optimize customer experiences.
What You’ll Do:
Lead & Inspire – Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence.
Coaching & Development – Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed.
Performance Management – Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success.
Process Optimization – Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards.
Client Reporting & Insights – Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement.
Engagement & Communication – Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives.
What We’re Looking For:
Preferred Qualification: A-Level, Diploma, or equivalent education.
Leadership Experience: Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or related field.
Customer-Centric & People-Oriented: Passion for delivering exceptional service, coaching teams, and driving performance.
Tech-Savvy & Data-Driven: Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making.
Problem Solver & Strong Communicator: Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders.
Process & Performance Optimization: Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations.
Adaptable & Resilient: Thrives in structured, compliance-driven environments with high customer interaction.
Why Join Us?
Meaningful Impact: Enhance customer experiences in healthcare, retail, and rewards programs.
Career Growth: Expand leadership skills and advance in a dynamic, customer-focused environment.
People-Centered Culture: Thrive in a collaborative team that values innovation, teamwork, and excellence.
Ready to step up and lead? Apply now by sending your resume to [email protected] and let’s make great things happen together.
Job Type: Full-time
Pay: $2,500.00 - $3,200.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person