Retail Manager, TSS, Office of Corporate Communications and Marketing (OCCM)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Merchandising & Retail Operations
• Achieve revenue and profitability targets, along with marketing and promotions objectives.
• Pricing, product sourcing, logistics, vendor management and visual merchandising.
• Work with internal clients for customised products from conceptualising to delivery.
• Curate exclusive merchandise that is aligned to SMU Brand.
• Improve visual merchandising by upkeeping the shop faade, display fixtures and storage areas.
• Maintenance of the point-of-sales system and ensuring strict adherence to cash management best practices; and execute and monitor loss prevention.
• Manage product inventory, keep a good database of inventory movement and annual stock take; budget management and alignment.
• Responsible for listing the store policies as well as writing and refreshing SOPs.
• Secure merchandise by implementing security systems and measures.
• Overall shop operations and management (front and back-office work).
• Provide exceptional customer service and resolve customer issues or complaints by offering optimal solutions.
• Working hours: Weekdays with official hours from 9.30am to 6.30pm. Occasional weekend work is required for key SMU events.
• Marketing, Branding and Sales
• Position The SMU Shop as an extension of the SMU brand and ensure brand alignment in all aspects.
• Ensure proper portrayal and usage of the University's mascot in both merchandising and ‘live' mascot.
• Create and implement online shop business plans and work closely with members of the Brand team to execute e-marketing strategies to boost site traffic and generate sales.
• Drive traffic to the physical store and e-commerce site by using social media such as Instagram, SMU TikTok channel and email marketing campaigns.
• Prepare monthly and yearly sales report and updates to management.
• Prepare and set budgets.
• Other duties as assigned.

QUALIFICATIONS

• Degree or Diploma in Retail, Arts or Mass Communication with at least 6 years of relevant experience in the retail industry.
• Advantageous to have an eCommerce certification or diploma.
• Experience in retail, sales, merchandising, shop operations, online store operations and SEO.
• Pleasant personality, meticulous, conscientious, pro-active and can work independently.
• Excellent communications (both spoken and written English) and interpersonal skills.
• A retailer's mindset and fast-fashion oriented.
• Flexible, and a team player.
• Solid customer service skills are essential.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Adobe Photoshop, Microsoft Office applications, Shopify, major email programs, and SAP procurement systems.
• Planning and organisational skills including establishing priorities and objectives, correctly scheduling store activities and personnel and appropriately allocating resources.
• Written and verbal communication skills including the ability to present information in a clear manner and to appropriately respond to questions.
• Adaptability including the ability to adjust approach to match different task and employee requirements.
• Customer service orientation including the ability to develop customer relationships and understand customer needs.
• Analysis and problem assessment including the ability to identify cause and effect relationships.
• Judgment and decision-making skills including the ability to correctly define an issue and select the right course of action.
• Initiative including the ability to be proactive in generating ideas for improvement of store operations and profitability.
• Detail-oriented including paying attention to all aspects of the store operations, accurately checking processes and tasks and following established procedures.
• Collaboration including building relationships and taking actions to achieve overall objectives.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University