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CUSTOMER CARE SPECIALIST

Salary undisclosed

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Key Responsibilities

  • You will attend to passengers at arrival claims with mishandled and damaged baggage.
  • Raise reports of mishandled and damaged bags, in according to the various airline requirements.
  • Trace mishandled baggage and keep passengers informed of the tracing status
  • Assist passengers with odd size bags
  • Answer hotline calls on baggage matters

Key Requirements

  • Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent
  • Professionalism, Patience and a "People-first" attitude
  • Comfortable with shift work

Job Reference: SATS01516