CSR - Customer Service Representative
$ 3,000 - $ 3,500 / month
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JOB OVERVIEW
This role will report to the Project Manager and play a key role in assisting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.
JOB ROLES & RESPONSIBILITIES
Customer Program Coordination
- Assist the Project Manager in executing customer programs, including monitoring timelines, milestones, and deliverables.
- Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.
Customer Support
- Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.
- Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.
Data Management
- Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.
- Generate reports on program progress and present findings to the Project Manager and VP of Trade.
Cross-functional Collaboration
- Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.
- Support the Project Manager and VP of Trade in coordinating resources and addressing any project-related challenges.
Ad-hoc Program Support
- Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.
- Assist in preparing documentation, presentations, and updates for internal and external stakeholders.
JOB REQUIREMENT(S)
- Minimum Diploma in Business Administration, Supply Chain, or a related field.
- Prior experience in customer service or project coordination, preferably in the electronics distribution industry.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
- Familiarity with CRM systems and order management processes is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: $3,000.00 - $3,500.00 per month
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Application Deadline: 16/02/2025