Epicareer Might not Working Properly
Learn More

CSR - Customer Service Representative

$ 3,000 - $ 3,500 / month

Checking job availability...

Original
Simplified

JOB OVERVIEW

This role will report to the Project Manager and play a key role in assisting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.

JOB ROLES & RESPONSIBILITIES

Customer Program Coordination

  • Assist the Project Manager in executing customer programs, including monitoring timelines, milestones, and deliverables.
  • Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.

Customer Support

  • Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.
  • Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.

Data Management

  • Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.
  • Generate reports on program progress and present findings to the Project Manager and VP of Trade.

Cross-functional Collaboration

  • Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.
  • Support the Project Manager and VP of Trade in coordinating resources and addressing any project-related challenges.

Ad-hoc Program Support

  • Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.
  • Assist in preparing documentation, presentations, and updates for internal and external stakeholders.

JOB REQUIREMENT(S)

  • Minimum Diploma in Business Administration, Supply Chain, or a related field.
  • Prior experience in customer service or project coordination, preferably in the electronics distribution industry.
  • Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
  • Familiarity with CRM systems and order management processes is a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.

Job Type: Full-time

Pay: $3,000.00 - $3,500.00 per month

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

Application Deadline: 16/02/2025