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Desktop Support Engineer

$ 2,300 - $ 3,200 / month

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Job Scope:

  • Handle setup, installation, re-installation, and migration of IT peripherals.
  • Maintain backups and ensure recovery processes are in place.
  • Provide support at client premises as well as remote assistance via phone and email. Address IT-related requests from clients and end-users.
  • Relocate IT peripherals within the premises and troubleshoot hardware and software issues.
  • Manage user profiles and ensure smooth operation of IT systems.
  • Interface with other IT maintenance vendors for problem reporting. Place service calls and follow up until issues are resolved.
  • Install and configure software according to customer standards.

Requirement

  • Minimum ITE or Diploma in IT or a related field.
  • 1-2 years of working experience in the IT field
  • Experience in user support is preferred.
  • Basic networking support and familiarity with various OS platforms
  • Strong customer service skills, good communication abilities, and a team player mindset.
  • Ability to work under pressure and thrive in a fast-paced environment
  • Proactive and able to take initiative.

Why Join Us?

  • Competitive Salary
  • Enjoy annual leave, medical benefits, cell phone reimbursement, health insurance, and parental leave
  • Various Benefits to be shared upon shortlisted

Additional Information:

  • Monday to Friday: 9 AM to 6:30 PM (May be subject to client’s office hours)
  • Office Location: Kaki Bukit (Attached to client's sites - Onsite/Roaming Role)
  • Overtime: Possible depending on project requirements.
  • Performance Bonus
  • Willingness to travel: 75% (Preferred)

Job Type: Full-time

Pay: $2,300.00 - $3,300.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Experience:

  • Desktop support: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $2,300.00 - $3,200.00 per month

Work Location: In person