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Executive Customer Service

$ 3,000 - $ 4,000 / month

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Job Description

  • Managing both online and offline student assessments.
  • Preparing PE files in compliance with the defined EduTrust guidelines.
  • Keeping the student lifecycle tracker updated, from Opportunity to Starters.
  • Handling student-related matters, including but not limited to registration, assessments, and documentation.
  • Issuing and tracking offer letters while minimizing turnaround time (TAT).
  • Ensuring all students complete their enrolment formalities and possess a valid Student Pass and insurance coverage.
  • Maintaining accurate student records for internal and statutory reporting.
  • Sending general advisories to students on important matters.
  • Coordinating with counsellors for STP processing and IPA-related matters.
  • Ensuring student data accuracy and timely registration for any special approvals.
  • Managing school tours and scheduling for all walk-ins and SQL leads.
  • Coordinating with counsellors to map and schedule new school tours while measuring their effectiveness.
  • Preparing short-course handouts(Summer camp etc), certificates based on requirement.
  • Handling any additional processes that may be improved or incorporated into this role.

Requirements

  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Working Days: 5.5 days per week
  • Location: Onsite

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person