Network Operations Center Lead, Global Marine Operations

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's Degree in a technical field (IT, Computer Systems and Networking, Telecommunications, Electronics) or equivalent practical experience.
• 10 years of experience in International network operations or a related field.
• 7 years of experience leading a technical team.
  
  

Preferred qualifications:

• Experience with OSS/EMS network monitoring systems and software.
• Experience in Marine Cable Operations, in cable planning and repair coordination in an Network Operations Center/Context (NOC).
• Knowledge of Optical Transport network protocols, systems, platforms topologies, and technologies.
• Ability to translate tactical and innovative thinking into tangible plans and execute cross-functional outcomes demonstrating positive team leadership.
• Excellent people and technical leadership and communication skills able to work efficiently in time sensitive situations.
• Excellent reporting skills that can translate complex operational situations in simple and concise ways.
  
  

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will be responsible for overseeing the day-to-day operations of the Network Operations Center, with a Global Network presence, ensuring the stability, integrity, and efficient operation of the organization's network infrastructure. You will be involved with a team of technicians, managing incidents, and proactively monitoring network performance to prevent outages and minimize downtime.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Establish, lead and define all Network operational activities within Global Submarine Network Operations.
• Implement and establish Network and Operational Objectives and Key Results (OKRs) goals and objectives both for Network performance and team members.
• Own Network, Service and Customer performance management reporting and Service Level Objectives (SLO) goals.
• Manage Google Submarine Network operational improvement projects, cross-functional initiatives and outcomes.
• Assist in developing and implementing Google Submarine Network strategies and roadmaps.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .