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Application and Support Engineer

Salary undisclosed

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Role Summary:

The Application and Support Engineer will provide on-site support, troubleshooting, and training, while assisting with product demonstrations. They will coordinate issue resolution, relay customer feedback to R&D, and oversee application trials and benchmarking. Occasional travel is required.

Key Responsibilities:

  • Provide on-site tech support, installation, troubleshooting and servicing of machine.
  • Assist in the installation and running of product demonstrations and events
  • Conduct training to customer or sales team
  • Ability to design appropriate test methods and procedures for various type of equipment
  • Resolve customer issues and queries promptly. Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly.
  • Communicate customer feedback to R&D members and recommend adjustments and possible solutions to customer‘s comments
  • To oversee, monitor, and conduct internal application trails and applications products
  • Perform technical performance benchmarking and analysis to support engineering decisions.
  • Be innovative in searching for solutions for customer’s application and support with a positive attitude.
  • Ensure proper documentation and procedures are followed.

Qualifications & Skills:

  • Bachelor’s degree/Diploma in Mechanical/Electrical Engineering, Mechatronics, or related field.
  • Experience in handling and servicing of equipment with manufacturing process knowledge will be an advantage.
  • The ability to solve problems effectively
  • Good communication skills
  • Ability to provide technical support on site. Travelling will be required.
  • Aggressive, persistent, proactive, and must be a good team player.