Application and Support Engineer
Salary undisclosed
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Role Summary:
The Application and Support Engineer will provide on-site support, troubleshooting, and training, while assisting with product demonstrations. They will coordinate issue resolution, relay customer feedback to R&D, and oversee application trials and benchmarking. Occasional travel is required.
Key Responsibilities:
- Provide on-site tech support, installation, troubleshooting and servicing of machine.
- Assist in the installation and running of product demonstrations and events
- Conduct training to customer or sales team
- Ability to design appropriate test methods and procedures for various type of equipment
- Resolve customer issues and queries promptly. Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly.
- Communicate customer feedback to R&D members and recommend adjustments and possible solutions to customer‘s comments
- To oversee, monitor, and conduct internal application trails and applications products
- Perform technical performance benchmarking and analysis to support engineering decisions.
- Be innovative in searching for solutions for customer’s application and support with a positive attitude.
- Ensure proper documentation and procedures are followed.
Qualifications & Skills:
- Bachelor’s degree/Diploma in Mechanical/Electrical Engineering, Mechatronics, or related field.
- Experience in handling and servicing of equipment with manufacturing process knowledge will be an advantage.
- The ability to solve problems effectively
- Good communication skills
- Ability to provide technical support on site. Travelling will be required.
- Aggressive, persistent, proactive, and must be a good team player.