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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Quality Specialist / Assurance (Customer Experience Analytics & Process Improvement)

Salary undisclosed
Checking job availability...
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LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Background

At Marina Bay Sands, the Customer Experience Analytics & Process Improvement (CX&PI) team is entrusted with the responsibility to work collaboratively with all operational units of the integrated resort and support them in continuously striving for operational excellence. This is achieved through a razor-sharp focus creating baseline measurements, service innovation, and data analytics, incubating Innovative Technology while engaging all relevant stakeholders – Hotel, Conventions, Gaming, Museum, F&B, and Retail, etc.

We are seeking an individual with exceptional data processing skills, an analytical mindset and strong appreciation for delivering business results. Experience in evaluating business processes and uncovering areas for improvement is highly desired. Strong communication and collaboration skills will be an asset.

Key Responsibilities

Service Quality Audit
  • Experience and utilize the products & services offered to guests at various touchpoints in Marina Bay Sands.
  • Evaluate the experience and provide detailed reports based on service quality audits executed.
  • Ensure service quality audits are carried out in a timely manner while maintaining data accuracy, integrity, and with accordance to Marina Bay Sands’ brand standards.

Service Quality Audit Planning
  • Plan distribution of audits based on operational requirements
  • Onboard and train auditors to perform service quality audits and generate detailed reports
  • Engage and collaborate with external vendors for coordination of external audits

Service Quality Standards
  • Have a comprehensive understanding of the service standards for service quality
  • Ensure timely maintenance of service standards checklists, to align with department processes
  • Collaborate with internal stakeholders for calibration of service standards

Audit Platform Management
  • Support for service quality digital platform (QTX) – between IT team and operations with focus on upgrades, training, and optimized usage of these systems by various stakeholders
  • Support and provide assistance to end-users relating to system processes and functionality

Others
  • Involved in cross departmental projects on process improvements / CX initiatives
  • Participate in any ad-hoc projects arising out of discussions / workshops with key stakeholders
  • Support the wider CX&PI team in any other assignment specifically allotted to seek support

Job Requirements

Education & Certification
  • Diploma or Bachelor Degree, preferably in Hotel Management or similar
  • Proficiency in using Microsoft Office Suite (advanced) including Word, Excel and PowerPoint is expected. Hands-on experience of data analysis using tools like PowerBI and SQL etc will be advantageous.
  • Exposure in customer service in Hospitality and F&B
  • Passion for providing exceptional customer service; customer-focused.
  • Prior experience showing strong stakeholder engagement and vendor management skills is desired
  • Possess good interpersonal and communication skills (written and spoken)
  • Detail-oriented, Resourceful, Organized, Meticulous and Mature
  • Good planning and execution skills
  • Team player. Possess positive attitude, proactive and able to multi-task
  • Able to work flexible hours (as requested)
  • Maintain the highest ethical standards, level of commitment and ability to cope with complexity and change
  • Have a well-groomed and professional disposition at all times.
  • Must share our Company values of Passion, Creativity, Teamwork, Respect and Integrity.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.