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Account Manager

Salary undisclosed

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Responsible for the following:

Customer Relationship Management:

  • Develop and maintain strong working relationships with assigned strategic and emerging customers.
  • Maintain an in-depth understanding of the customer’s internal organization, including key contacts such as sponsors, decision-makers, influencers, and project managers.

Lead Generation and Pipeline Management:

  • Actively generate leads and establish a robust sales pipeline.
  • Manage sales opportunities to achieve assigned sales targets.
  • Coordinate closely with the Director of Sales to engage and lobby clients effectively.

Collaboration and Coordination:

  • Work with Pre-Sales Support and Marketing Specialists to follow up on high-priority opportunities.
  • Ensure timely responses to customer requirements, proposal writing, presentations, and submissions.
  • Drive brand coverage and mindshare to secure contract awards.

Cost and Pricing Management:

  • Manage the cost of sales and make final pricing decisions in line with gross margin target guidelines.

Client Intelligence and Feedback:

  • Act as the client representative to gather commercial intelligence for internal analysis and decision-making.
  • Address client feedback and complaints promptly.

Project and Financial Coordination:

  • Monitor closely with the Service and Project Delivery team to ensure timely delivery.
  • Coordinate with the Finance team on customer billing and ensure timely customer payments.

Presentations and Event Participation:

  • Deliver impactful presentations; represent the company at industry events and networking opportunities.

Requirements:

  • Bachelor’s degree in Business, Marketing, Sales, or a related field.
  • Proven experience (typically 3-5 years) in sales, account management,or a related field.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint,Outlook).
  • Strong skills in generating leads and converting them into sales opportunities.
  • Excellent negotiation skills to close deals and manage client expectations.
  • Strong interpersonal skills to build and maintain relationships with clients and colleagues.
  • Ability to create and deliver compelling presentations to clients.
  • Excellent verbal and written communication skills.
  • A background in IT solutions or Generative AI will be an added advatange.

Benefits:

  • Annual leave, medical and dental benefits
  • Basic salary and attractive high commissions + performance incentive