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Customer Service Representative

$ 2,700 - $ 3,200 / month

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This is a 6-month contract position with the potential for extension.

WHAT WE WILL TRUST YOU WITH

  • To handle & follow up on daily customer enquiries from general enquiries, in store & online flash sales and private salesin a timely and professional manner, including membership & loyalty program, product & pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email, phone, instant messaging, social media and on-site support etc.
  • Coordinate accordingly with internal and external parties to ensure a smooth customer shopping experience.
  • Liaise with warehouse on all orders matters (products, pick, pack, delivery, exchange, return etc)
  • Any other duties as assigned.

WHAT IT TAKES

  • Minimum 1-2 year of experience in customer service role
  • Possess experience in a retail environment, warehouse, supply chain is a plus
  • Knowledgeable in Shopify or other retail e-commerce platform
  • Excellent interpersonal and communication skills, enthusiastic, self-motivated, able to work independently
  • Familiar with MS Office application, Word and Excel
  • Responsible, well-organized and attention to details