Head of Learning & Development, Partnership Distribution

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Learning & Development, Partnership Distribution will lead and drive the development of Prudential Group Partnership Distribution (PD) strategy and our strategic ambitions in Learning & Development (L&D). This role will continue to enhance both Prudential’s and our partners’ capabilities by ensuring best-in-class L&D content and delivery as the centre of excellence and fostering a culture of continuous learning across the PD community.

Responsibilities

L&D Roadmap & Program Development

• Develop & own Partnership Distribution’s L&D strategic framework, by owning the design and deployment of facilitated and self-paced learning, managing L&D operations, and expanding access to experiential learning.
• Work closely with key partnership account heads to design/develop L&D programs and infrastructure addressing their identified needs, utilizing best-in-class L&D methods and techniques.
• Provide strategic guidance on country implementation plan for foundational, advance and specialist curriculum, by working with bank partners to implement aligned market relevant training strategies and materials to support optimal delivery.
• Create engaging and interactive L&D contents & materials, including presentations, e-learning modules, job aids, and assessments (via in house or external vendor), with focus on advisory and soft skills instead of traditional product-oriented approach and in strategic focus areas e.g. HNW, Health & Protection.
  
  
  

L&D Delivery & Facilitation

• Conduct Group-led L&D sessions for target participants at senior leaders.
• Deliver L&D content effectively, ensuring high levels of participant engagement and knowledge retention.
• Facilitate workshops, group discussions, and other interactive activities to encourage active learning and skills development.
• Standardize our learning management system to deliver plug and play capabilities across the markets, so as to enable efficiencies at scale and ensure we deliver a strong & consistent blended learning across our partners.
  
  
  

L&D Evaluation & Improvement

• Develop and implement metrics and evaluation mechanisms to assess the effectiveness of L&D programs.
• Analyse feedback and assessment data to identify areas for improvement and make necessary adjustments to L&D content and delivery methods.
• Incorporate industry best practices in learning and development into strategic roadmap and programs.
  
  
  

Team Management and Collaboration

• Support countries’ L&D coordinators, providing guidance, support, and mentorship.
• Collaborate with internal stakeholders to ensure L&D programs are aligned with business objectives and integrated into broader talent development initiatives.
• Collaborate with bank partners’ L&D teams to map out medium-to-long term learning objectives and ensure best-in-class roadmap is maintained at Group level.
• Build a culture of continuous learning and skill development across the organization and PD community.
  
  
  

Performance Measurements

• Develop and maintenance of a regional training framework.
• Build distributor capabilities in advisory, cross-sell, health & protection suite of products.
• Identify learning opportunities & gaps and roll out new curriculum and content to enable distributors.
• Align with country-specific needs and priorities to curate implementation plan for each country, including foundational, advanced, and specialist curriculum rollouts with tailored training materials.
• Establish comprehensive metrics framework to assess training program effectiveness with clear understanding of training program impact on sales performance and other KPIs.
  
  
  

Job Requirements

• University graduate with at least 10 years of relevant experience, including people & project management skills.
• Experience in developing L&D strategy for Bancassurance.
• Excellent track record in project management & delivery.
• Sound stakeholder management, and inter-personal skills.
• Well spoken English. Mandarin/Cantonese an added advantage.
• Self-motivated, team player, and ability to work under pressure.
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.