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1 Year Service Delivery Engineer (Up to $4,700) #BTS
$ 3,000 - $ 4,700 / month
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Responsibilities
- Deal with incoming faults in a professional, courteous manner over the phone and via email.
- Take ownership of faults and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorising and prioritising them in line with team procedures.
- Conduct full and through diagnostics with end users to enable first point of contact fault resolution.
- Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.
- Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Diagnose and resolving problems to the internal end users satisfaction.
- Maintain and develop own knowledge and skills to assist with first time fault resolution.
- Identify and escalate repeat issues or service risks into service management teams.
- Share knowledge with team colleagues.
- Follow up on requests, deployments & incidents/issues and ensure proper timely closure.
- Provision workstation to new joiners, including format, setup, installing software on PC.
- As a backup personnel for online/backend system deployment support.
- Standby and provide off site support on critical problems and advisory service for internal end users.
- Undertake any other adhoc duties or projects as assigned.
Requirements
- Diploma/Degree in any relevant fields
- Proficient in Microsoft Office
- Familiar with working on Windows 10
Interested applicants please email your resume to [email protected]
Megan Ng Su Ting
CEI Registration No.: R23115059
Recruit Express Pte Ltd
EA Licence No: 99C4599
*** We regret that only shortlisted candidates will be contacted.