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1 Year Service Delivery Engineer (Up to $4,700) #BTS

$ 3,000 - $ 4,700 / month

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Responsibilities

  • Deal with incoming faults in a professional, courteous manner over the phone and via email.
  • Take ownership of faults and managing them in a logical and methodical manner.
  • Correctly logging incidents and faults, categorising and prioritising them in line with team procedures.
  • Conduct full and through diagnostics with end users to enable first point of contact fault resolution.
  • Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.
  • Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
  • Diagnose and resolving problems to the internal end users satisfaction.
  • Maintain and develop own knowledge and skills to assist with first time fault resolution.
  • Identify and escalate repeat issues or service risks into service management teams.
  • Share knowledge with team colleagues.
  • Follow up on requests, deployments & incidents/issues and ensure proper timely closure.
  • Provision workstation to new joiners, including format, setup, installing software on PC.
  • As a backup personnel for online/backend system deployment support.
  • Standby and provide off site support on critical problems and advisory service for internal end users.
  • Undertake any other adhoc duties or projects as assigned.

Requirements

  • Diploma/Degree in any relevant fields
  • Proficient in Microsoft Office
  • Familiar with working on Windows 10

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.