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Contract Customer Service Specialist #HLY

$ 2,500 - $ 3,600 / month

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Job Description:

  • Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
  • Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
  • Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
  • Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
  • Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
  • Ad-hoc tasks/duties assigned by Superior

Job Requirements:

  • Min N/O level and above
  • Experience in sales support / order fulfilment

Interested candidates do attach your resume to

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)