Systems Executive, Intelligent Transport
Salary undisclosed
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1.Operations and Monitoring
Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.2.Fault Rectification
Diagnose and troubleshoot basic system faults and technical issues.
Apply corrective measures to restore normal operations within defined timelines.
Collaborate with internal teams to resolve recurring or critical issues.3.Reporting and Documentation
Maintain accurate and detailed operational log reports during shifts.
Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.4.Communication and Coordination
Act as a point of contact during operational shifts for updates, escalations, and notifications.
Ensure seamless handover of duties and information between shifts.5.Compliance and Standards
Adhere to organizational and regulatory standards for system operations and fault management.
Participate in periodic reviews and audits of operational processes.The ideal candidate should possess:
- ITE Information Technology, Telecommunications, or related fields.
- Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
- Strong analytical and problem-solving skills.
- Proficiency in using monitoring and reporting tools.
- Effective communication skills for coordination and reporting.
- 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
- Fast-paced environment requiring attention to detail and adaptability.
- This position offers a unique opportunity to gain hands-on experience in Comcenter operations, ensuring critical systems' uptime and performance.
About Singtel
Size | More than 250 |
Industry | Integrated Telecommunication Services |
Location | Singapore |
Founded | 1 January 1879 |