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Project & Service Management
- Lead, deliver and maintain projects within time, scope and cost
- Ensure project delivery quality and safety regulations.
- Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
- Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
- Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
- Monitor and report service status of system; escalate of incident, exceptions and provide timely status update to the relevant parties.
- Manage project financials, ensuring project cost/ revenue forecast is done accurately
- Oversee the implementation of the project with regard to schedules, budget, manpower and quality
- Track project progress and report to Senior Management and Customer
- Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
- Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
- Manage project operation and ensure service level is maintained to the customers’ expectation without financial penalty and security incident due to negligent or lack of awareness
- Prepare and develop project documentation, standard operating procedures (SOPs) and work instructions (WIs) for both turn-key and maintenance projects.
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build long-term customer relationships by anticipating and exceeding customer’s expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
- Strong customer-service orientation
- Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers
- Plan for optimal use of resources across teams comprising of Project and Technical competencies
- Manage performance review of team and maintain open communication with team for feedback on continuous improvement
- Ensure high individual and staff billability
- 3-5 years of project management experience
- Preferably Minimum 3 years’ experience in implementation, maintenance & facility management of wide range of electronics & info-comm systems that encompass Communications, Navigational, Radar Surveillance competencies.
- Knowledge of relevant cybersecurity regulations, standards, and compliance requirements applicable to mission-critical systems, ensuring adherence to legal and industry standards.
- Excellent communication skills to convey cybersecurity requirements clearly, manage expectations, and provide regular project updates to stakeholders, emphasizing the importance of cybersecurity in the delivery of the mission-critical system.
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
- Able to lead, develop and maintain respectful and trusting relationship
- Able to travel as and when required
- Proven track record in assuming overall responsibilities and managing large scale projects
- Experience in agile implementation as scrum master
- Preferably a Degree in Engineering, Computer Science or equivalent
About Singtel
| Size | More than 250 |
| Industry | Integrated Telecommunication Services |
| Location | Singapore |
| Founded | 1 January 1879 |