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IT Operation Specialist

Salary undisclosed

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Responsibilities
  • Provide single point of contact for incidents, service requests and escalations.
  • Daily checks on equipment mounted in data centre racks.
  • Manage equipment movement and handle the portable media storage for off-site storage.
  • Daily monitoring of status and follow-up with relevant parties accordingly.
  • Ensure smooth operation of the existing systems.
  • Liaise with L1 and L2 Engineers on issues and service requests.
  • Liaise with customers by means of ticketing system / emails / phone calls / walk-in.
  • Report system incidents/problem and abnormalities.
  • Liaise with Incident Manager on resolving incidents according to SLA.
  • Adhere to service level agreement for response time and turnaround time for Service Request / Incidents.
  • Manage and maintain 2FA tokens.
Requirements
  • Possess Diploma in Computer Science/Electronics/IT or equivalent
  • Minimum 1 year of relevant working experience in IT infrastructure operation
  • 12 hours shift work
Shortlisted candidate will be offered a 1 year Agency Contract employment.