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- Professional, discrete and service-minded communication with customers, teams and business partners in all modes: telephone, email, instant message, text or in person.
- Accomplishing tasks, keeping up with calendaring and emails on a daily basis.
- Raising the bar at the level of production and design applied to daily livestreams/recordings.
- Work closely with the Events Production and other internal teams to deliver complex setups.
- Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.Pre-event:
- Reaching out and touching base with local building AV and event POC.
- Implement the setup and configuration of audio, lighting, video production, presentation systems and staging equipment.
- Connecting and testing remote locations with local systems.Event execution:
- Launch timely events for livestreams and recordings
- Ability to make executive decisions on audio and video productions levels in a wide variety of event situations.
- Optimizing systems for best quality attainable.
- Dynamically adjust work schedule to business needs.Post-event:
- Touch base with organizer post event.
- Provide editing and delivery of recordings to organizers.
- Upload metrics for each event.
- Conduct thorough troubleshooting and testing as needed or as directed by engineering team, reporting back with detailed reports.
- Identify and work to resolve Audio, Lighting, Video Production or Presentation system issues, and report detailed findings to engineering team.
- Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.BASIC QUALIFICATIONS- 2+ years of livestreaming support experience
- Understanding of livestream software
- Knowledge of streaming media protocols: RTMP, HLS, SRT
- Knowledge/experience in a range of VC/AV equipment.
- Knowledge/experience using video conferencing software (Zoom, Webex, MS Teams)
- Excellent communication (oral and written), interpersonal and presentation skillsPREFERRED QUALIFICATIONS- Professional qualification in livestreaming / AV or related field, or equivalent experience.
- Experience in troubleshooting and critical problem-solving.
- Knowledge / Experience with AWS livestreaming products (Elemental MediaLive, MediaPackage)
- Knowledge / Experience deploying and operating cloud livestream systems.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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About Amazon
Size | More than 5000 |
Industry | Broadline Retail |
Location | King County, United States |
Founded | 5 July 1994 |