Epicareer Might not Working Properly
Learn More

#SGUNITEDJOBS- DESKTOP ENGINEER LEVEL 1 (HIRING IMMEDIATELY)

Salary undisclosed

Checking job availability...

Original
Simplified
Job Description & Requirements
  • Provide technical support to end-users for software, hardware, and network-related issues on desktops, laptops, and peripherals.
  • Install, configure, and maintain desktop systems, laptops, and software applications.
  • Respond to service requests in a timely and professional manner via phone, email, or in person.
  • Troubleshoot and resolve hardware and software issues, including operating system errors, application failures, and connectivity problems.
  • Assist with system setups, updates, and patch management.
  • Perform regular system checks, backups, and security updates.
  • Maintain inventory of hardware and software assets and assist with procurement as needed.
  • Assist in managing IT-related projects and system rollouts.
  • Provide remote troubleshooting support via remote desktop software.
  • Collaborate with other IT team members to resolve complex technical issues and ensure smooth operation of systems.
  • Document all issues, solutions, and troubleshooting steps in the helpdesk ticketing system.
  • Maintain a high level of customer service and professionalism at all times.