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IT Support Team Lead

Salary undisclosed

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We are seeking a highly skilled Onsite IT Support Team Lead to oversee IT operations for a luxury retail client, managing a team of four across Hong Kong and Singapore. Based in Singapore’s central region, this role requires strong technical expertise, leadership skills, and excellent English communication abilities.

Key Responsibilities:

• Lead and manage a regional IT support team (4 members) ensuring high-quality service delivery.

• Provide onsite and remote IT support for end-users in a luxury retail environment.

• Troubleshoot hardware, software, and networking issues across multiple platforms (Windows, macOS, Linux).

• Oversee helpdesk operations, ensuring timely ticket resolution using tools like ServiceNow, Zendesk, and Jira.

• Manage infrastructure projects, coordinating upgrades, deployments, and system enhancements.

• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Act as a point of escalation, addressing complex technical issues and providing resolutions.

• Foster a customer-centric approach, ensuring IT support aligns with business needs.

Required Technical Skills:

Proficient in common operating systems (Windows, macOS, Linux) and office software (Microsoft Office, Google Workspace).

Strong networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).

Experience with IT service management tools (ServiceNow, Zendesk, Jira).

Hands-on experience in hardware/software troubleshooting.

ITIL certification (preferred) with knowledge of incident, problem, and change management.

Soft Skills & Leadership:

Excellent English communication and interpersonal skills.

Strong leadership abilities, capable of managing and mentoring a cross-regional team.

Problem-solving and time management skills, with the ability to multitask effectively.

Ability to work under pressure in a fast-paced retail environment.

This role is ideal for a motivated IT leader with a passion for technology, service excellence, and team management. If you thrive in a dynamic, customer-facing environment, we invite you to apply!

We are seeking a highly skilled Onsite IT Support Team Lead to oversee IT operations for a luxury retail client, managing a team of four across Hong Kong and Singapore. Based in Singapore’s central region, this role requires strong technical expertise, leadership skills, and excellent English communication abilities.

Key Responsibilities:

• Lead and manage a regional IT support team (4 members) ensuring high-quality service delivery.

• Provide onsite and remote IT support for end-users in a luxury retail environment.

• Troubleshoot hardware, software, and networking issues across multiple platforms (Windows, macOS, Linux).

• Oversee helpdesk operations, ensuring timely ticket resolution using tools like ServiceNow, Zendesk, and Jira.

• Manage infrastructure projects, coordinating upgrades, deployments, and system enhancements.

• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Act as a point of escalation, addressing complex technical issues and providing resolutions.

• Foster a customer-centric approach, ensuring IT support aligns with business needs.

Required Technical Skills:

Proficient in common operating systems (Windows, macOS, Linux) and office software (Microsoft Office, Google Workspace).

Strong networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).

Experience with IT service management tools (ServiceNow, Zendesk, Jira).

Hands-on experience in hardware/software troubleshooting.

ITIL certification (preferred) with knowledge of incident, problem, and change management.

Soft Skills & Leadership:

Excellent English communication and interpersonal skills.

Strong leadership abilities, capable of managing and mentoring a cross-regional team.

Problem-solving and time management skills, with the ability to multitask effectively.

Ability to work under pressure in a fast-paced retail environment.

This role is ideal for a motivated IT leader with a passion for technology, service excellence, and team management. If you thrive in a dynamic, customer-facing environment, we invite you to apply!