Captain , Restaurant will process cash, check, and credit card payments using cash registers and digital systems.
He will respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
Captain , Restaurant use various selling techniques to suggest additional purchases and upsell to customers.
He has to keep work areas, such as food preparation areas, and customer areas clean and organized
SCaptain , Restaurant stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
He will greet customers who enter the business and answer phone calls from customers.
he will assist with food prep and cooking to fill customer orders.
Captain , Restaurant members serve food to customers.
· Responsible for Waiter/Waitress & Host/Hostess.
· Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
· A courteous, professional and efficient service is provided at all times.
· All duties and tasks are performed as per the tasks required at the outlet.
· Be knowledgeable of all services and products offered by the hotel.
· Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
· Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
· Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
· Ensure that the place of work and surrounding area is kept clean and organized at all times.
· Successfully perform opening and closing procedures established for the assigned outlet.
· Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
· Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
· Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
· Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.