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Guest Relations Officer / Executive (Door Hostess)

$ 2,800 - $ 3,500 / month

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Main duties and supporting responsibilities:

· Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.

· Be familiar with menu, promotions and service procedures.

· Provide full assistance to guests concerning general queries at the restaurant.

· Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.

· To work closely with the Assistant and Restaurant Managers, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.

· Constantly be conscious of smoking and non-smoking areas and preferences of guests.

· Obtain familiarity with restaurant policies and procedures in reference to training, safety and security.

· To familiarize with the work nature and responsibilities of floor staff and all the restaurants events.
Ensure front of outlet and reservation desk are well maintained. Assist manager to keep traces on guest history profiles.

· Maintain adequate supply of stationeries as required.

Job requirements:

· At least 2 year(s) of working experience in the related field is required for this position.

· Courteous, well-groomed with a pleasant disposition. Attention to detail is essential

· Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees

· Positive “can do” attitude, motivated, passionate and seeks opportunities to be multi-skilled and trained

· Good personal grooming & personal presentation

· Opportunities available for rapid career progression

· Willing to work split-shift