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Retail Operation Executive

$ 2,600 - $ 3,500 / month

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JOB DESCRIPTION

  • Assist Operation Director in managing the entire operational aspect of the fashion retail boutique
  • Oversee the recruitment, training and performance management of retail store employees
  • Ensure exceptional customer service and cusomer experience standards are consistently met.
  • Handle complex customer inquiries, concerns, and escalations, ensuring resolution.
  • Enforce store policies, procedures, and safety measures to create a secure environment.
  • Manage inventory control, stock replenishment, and ensure visual merchandising aligns with marketing and product strategies.
  • Develop and execute sales and operational strategies to achieve sales goals.
  • Analyze sales data, market trends, and customer insights for informed decision-making.
  • Manage cash handling, financial reporting, and compliance.
  • Collaborate with other departments, such as marketing and merchandising, to optimize operations.
  • Any other ad-hoc duties

JOB REQUIREMENT

  • Must be willing to work retail hours
  • Excellent communication & multi-tasking skills
  • Good team player, self-discipline with strong interpersonal skills
  • Effectively bilingual in both written and spoken languages
  • Proficient in MS Office applications, particularly MS Excel (VLOOKUP, Conditional Formatting, and Pivot Table).