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Retail Operation Executive
$ 2,600 - $ 3,500 / month
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JOB DESCRIPTION
- Assist Operation Director in managing the entire operational aspect of the fashion retail boutique
- Oversee the recruitment, training and performance management of retail store employees
- Ensure exceptional customer service and cusomer experience standards are consistently met.
- Handle complex customer inquiries, concerns, and escalations, ensuring resolution.
- Enforce store policies, procedures, and safety measures to create a secure environment.
- Manage inventory control, stock replenishment, and ensure visual merchandising aligns with marketing and product strategies.
- Develop and execute sales and operational strategies to achieve sales goals.
- Analyze sales data, market trends, and customer insights for informed decision-making.
- Manage cash handling, financial reporting, and compliance.
- Collaborate with other departments, such as marketing and merchandising, to optimize operations.
- Any other ad-hoc duties
JOB REQUIREMENT
- Must be willing to work retail hours
- Excellent communication & multi-tasking skills
- Good team player, self-discipline with strong interpersonal skills
- Effectively bilingual in both written and spoken languages
- Proficient in MS Office applications, particularly MS Excel (VLOOKUP, Conditional Formatting, and Pivot Table).