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Client Service Advisor (MNC|Bank|Up to $6k)

Salary undisclosed

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The Opportunity

  • This is an exciting opportunity to work for one of the leading financial organisations.
  • It is an opportunity for an experienced Client Service Advisor to join their team

The Job

  • Assume day-to-day management of portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank’s products and services to general sales/referrals.
  • Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
  • Attend to client’s inquiries, requests and complaints.
  • Provide sales support to ensure delivery of Quality & Proactive Services to clients i.e. meet clients with Sales for business needs, assist Sales to solicit additional business and work with Sales on RFP in Pre-implementation stage
  • Act as primary escalation & accountability point for clients.
  • Provide value-added proactive servicing activities.
  • Conduct period service review/scorecard review with clients
  • Perform root cause analysis of defects
  • Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
  • Support migration projects related to mandate updates and outreach for expiring client IDs for Fulfillment team

The Talent

  • At least 2-3 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate/financial institutional client.
  • Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
  • A track record gained through operational experience within the payment, trade, or treasury environment.
  • Experience in working in Asia/Global environment with strong verbal and written communication skills.
  • Good knowledge of all bank systems, products and web-based electronic banking platforms.
  • A good understanding of in-country banking system, account and liquidity structures/products.
  • Good application software skills: Words, Excel and Powerpoint
  • Excellent rapport with client contacts at all levels and with internal partners at all levels.
  • Able to work under pressure & challenges.

Next Steps

  • Drop your resume and contact us to follow-up, or send your resume to [email protected]
  • Email Topic: Apply Client Service Advisor
  • Only shortlisted candidates will be contacted