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- Building relationships with strategic clients to strengthen the partnership.
- Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
- Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
- Renewal activities, maintaining retention rates as set out by management.
- Strong interpersonal and people leadership/management skills, effective communicator, self-awareness and emotional intelligence.
- Mentoring team members in the team and more broadly, as required.
- Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
- Work independently and with initiative, with guidance in only the most complex situations.
- Ability to embrace and execute organizational changes.
- Conduct peer review for team members.
- Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United
- Act as escalation point for all clients
- Support to Head of GBM, as required
- Client Business Consulting and Planning.
- Review of renewal terms.
- Review and preparation of Renewal Proposal / Claims Analysis.
- Meeting with clients on pre-renewal and/or renewals.
- Preparation of Service Level Agreement.
- Preparation & Presentation of the benefits programme to employees.
- Updates to employee movements from clients.
- Following up of underwriting requirements with clients.
- Handling the enquiries from both HR and employees.
- Follow up with clients on outstanding invoices.
- Aged Debt Management.
- Experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectors
- Minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint