Junior Customer Service Manager
Salary undisclosed
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- Lead and manage the delivery and execution of customer commitments across all Services lines of business (ie Support and Managed, Software)
- Lead and execute on Service Transformation initiatives/practices that ensure centres of excellence for Managed Services continue to mature and grow
- Advocate Services with Customer and Sales partners to drive growth
- Develop & bring in talent successfully integrated into MSI supporting Services transformation
- Ensure continuation of strong customer trust and relationship and mutual win-win
- Delivering exceptional customer service across the sub-region region
- Developing sub-region Services strategy for the sub-region region and managing KPI of sub-region teams
- Supporting software and services portfolio team
- Working alongside with technical and sales teams
- Min 1+ years experience or fresh graduate in managing complex, large scale programs of work and team delivery.
- Ideally some experience in the successful delivery of mission critical radio communications projects.
- Experience in managing large, cross cultural multi-skilled teams would be beneficial.
- Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
- Ideally highly credible with the customers
- Served customers and also needs to be comfortable in a culture of respect and integrity
- Ideally executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
- Some prior experience with the government sector
- Comfortable with a multinational organizational setting