Epicareer Might not Working Properly
Learn More

IT Service Account Manager

Salary undisclosed

Checking job availability...

Original
Simplified

Responsibilities

  • Functions as the single point-of-contact for service activities, educates the customer on Pure service delivery, tools and interfaces.
  • Communicates relevant service updates and recommendations to both internal account team & external customers to ensure a level of compliance and performance
  • Collaborates with Pure resources and customer during escalations
  • Leverages phone home data analysis to provide customer environment insight
  • Accountable for Change control management to ensure stability of environments
  • Works with the customer to proactively identify and resolve potential issues to achieve high system availability
  • Attends customer site occasionally (at least once per quarter) or as appropriate
  • Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
  • Leads preparation for customer quarterly business review
  • Interacts regularly with the operations team at the customer site
  • Assists in ensuring accuracy of service maintenance contracts billing

Qualifications

  • Technical expertise in storage technology, IT infrastructure, system engineering, Flash Array technology and wide area of IT general knowledge (software and hardware).
  • Builds relationships and effective networks in Korea
  • Ability to influence cross functionally and in a matrix environment
  • Strong communication skills (written, verbal and listening)
  • Complex problem solving
  • Collaboration
  • Possesses operational command of the business
  • Possesses strong product/technology/industry knowledge
  • Education & Experience Required
  • Bachelors (Non – Technical)
  • ITIL Foundation (desired)
  • 8-12 years relevant experience (customer facing, large accounts, industry related)
  • More than 17 years of overall IT experience