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- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- To ensure incident reported by SCDF user is logged correctly in the ITSM portal which include minimally the following.
- User Detail
- Location
- Date of reporting
- Issue Description
- Device Details
- To check the category and priority of the incident is categorised and prioritized correctly in ITSM portal as provided in the Incident Management documentation.
- To provide problem update/resolution within the Service Level Agreement following the trouble shooting guides provided.
- To provide trouble shooting guides for new findings.
- Ensure notification is sent to all stakeholders as provided in the incident management documentation both via SMS and email for Security Incident.
- To set the incident status as resolved upon confirmation from affected user.
- To route to Third Party Group in the ITSM portal for incident that require Third Party vendor and perform follow-up on pending incidents until closure.
- Works with vendor support contacts to resolve technical issues within the EUMD environment.
- To check all requests (with regards to EUMD) that were raised in ITSM portal under SCDF organization been updated/completed.
- Types of Requests.
- Upon agency approval, to perform,
- XYLO account creation, modification, and deletion.
- BWC account creation, modification, and deletion (CFS account Only).
- Work with Gear-Up helpdesk for account creation, modification, and deletion of gear-up account.
- Return Of EUMD (Smartphone and Tablet)
- Issuance Of EUMD (Smartphone and Tablet)
- Relocate and transport EUMD or peripherals within and across the Authority's premises and Authority-approved premises (e.g. Hospital Emergency Departments).
- To perform periodic check on dormant or inactivity of user account and share with Team Lead to propose to agency to disable or delete according to the time frame stipulated by agency (SPFONE and XYLO account).
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE