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Technical Support Engineer

Salary undisclosed

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Job Responsibilities

  • Provide thorough analysis of customer’s tool uptime and propose actions/solutions to resolve high downtime systemic issues
  • Identify product chronic/systematic issues and co-work with local team & factory team to establish improvement roadmap and follow up until issue closure
  • Provide technical solutions to field engineers, technicians, and product support personnel who are experiencing difficulties of diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Report design, reliability and maintenance problems or bugs of product to Japan factory and follow up with factory on issue improvement progress, providing updates to customer/user until issue closure
  • To provide training to field engineers on newly released BKMs
  • Provide support to customer/users where the product is highly technical or sophisticated in nature

Job Requirements

  • Degree in Physics/Chemical/Material Science Engineering and/or Electrical/Electronic/Mechanical Engineering or its equivalent
  • Experience in dry etch tool hardware experience is an advantage
  • Candidate with project management experience or having previously demonstrated a strong self-directed skill set is preferred
  • Strong communication and good interpersonal skills
  • Ability and desire to work in a multicultural team
  • Meticulous, organized and resourceful team player
  • Highly motivated individual who works independently with little supervision
  • Work in cleanroom environment
  • Required to work during after office hours/weekend/public holiday

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Education:

  • Bachelor's or equivalent (Preferred)

Experience:

  • Dry Etch Tool Hardware: 3 years (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person