Technical Support Engineer
Salary undisclosed
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Job Responsibilities
- Provide thorough analysis of customer’s tool uptime and propose actions/solutions to resolve high downtime systemic issues
- Identify product chronic/systematic issues and co-work with local team & factory team to establish improvement roadmap and follow up until issue closure
- Provide technical solutions to field engineers, technicians, and product support personnel who are experiencing difficulties of diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Report design, reliability and maintenance problems or bugs of product to Japan factory and follow up with factory on issue improvement progress, providing updates to customer/user until issue closure
- To provide training to field engineers on newly released BKMs
- Provide support to customer/users where the product is highly technical or sophisticated in nature
Job Requirements
- Degree in Physics/Chemical/Material Science Engineering and/or Electrical/Electronic/Mechanical Engineering or its equivalent
- Experience in dry etch tool hardware experience is an advantage
- Candidate with project management experience or having previously demonstrated a strong self-directed skill set is preferred
- Strong communication and good interpersonal skills
- Ability and desire to work in a multicultural team
- Meticulous, organized and resourceful team player
- Highly motivated individual who works independently with little supervision
- Work in cleanroom environment
- Required to work during after office hours/weekend/public holiday
We regret that only shortlisted candidates will be notified.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- Dry Etch Tool Hardware: 3 years (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person