
Service Screw
- Ensure that VIP rooms are clean and ready before the arrival of VIPs.
- should be on standby near the lounges prior to the arrival of the VIPs.
- Organize the magazines and ensure that updated periodicals are displayed.
- Tidy up the VIP rooms are after use of VIP rooms such as clearing the cups, glasses, receptacles, napkins and other wastes upon departure of the VIPs.
-Wash and dry all crockery and cutlery used, and return to respective lounges to ensure sufficient cutlery.
-Replenish, prepare and serve food and beverages to VIPs, including topping up of hot water and basic maintenance of equipment such as coffee machine and hot water dispenser.
-Stock up the self-service bars in the Lounge and the trolleys in every VIP rooms with snacks, beverages, glasses, napkins, sugar, milk etc.
-Monitor the stock level of beverages, nuts, biscuits, juices, napkins, sugar, milk, etc. and place orders by raising stock indent form fortnightly to replenish items.
-Raise Central Collection Form for use of the self-service bars by guests according to their usage, including confirming with guests their usage before raising the form. Tea lady must confirm usage and accorded charges with the guests by obtaining a sign off from the travelling party.
-Clean the coffee makers and the dishwasher regularly.
-Maintaining overall cleanliness of pantry, along with proper storage practice.
-Prompt collection of magazines from another location in the airport terminal transit area.
-Replace used/wet hand and face towels.
- Cleaning tablet for the coffee maker will be provided.