Customer Experience Specialist
Salary undisclosed
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- Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
- Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
- Work closely with internal teams to resolve customer issues and follow up as necessary.
- Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
- Assist with the preparation and invoicing of both local and export spare part orders.
- Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
- Maintain and manage the spare parts inventory.
- Take on other duties and project work as assigned.
- Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
- Customer Service Oriented
- Strong phone etiquette, comprehension, communication, and interpersonal skills.
- Proficiency in MS Office
- Familiarity with SAP is advantageous.
- OJT will be provided to ensure proficiency in all required tasks.
We regret that only shortlisted candidates will be notifiedEmail resume to [email protected]People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724EA License Number: 02C4944
Registration Number: R1872398Posting Personnel: Ng Jwee KenRef:L9W48996