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IT Support Engineer

Salary undisclosed

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Technical Support and Troubleshooting

  • Provide first level support for end-users, including handling software and hardware issues.
  • Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.
  • Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.
  • Create monitoring jobs to report status/issues for key activities.

Technical Skills

  • Knowledge, familiar with C#, Kotlin, React Native, basic debugging.
  • Basic understanding of Cloud technologies.
  • Hunger to learn new technologies across platforms.
  • Proactively validate the current tech used and suggest for improvements.

Project Management

  • Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.
  • Coordinate with different departments to ensure IT projects align with business objectives and timelines.
  • Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.
  • Participate in user acceptance testing, develop test cases.

Business and User Liaison

  • Collaborate with business users to understand their IT requirements and challenges.
  • Translate business requirements into technical specifications for vendor implementation.
  • Provide training and support to users on new systems or functions.
  • Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Continuous Improvement

  • Recommend improvements to existing IT systems and processes.
  • Evaluate new technology solutions that could enhance business efficiency and productivity.
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Prefer 2-3 years of experience in IT support or a similar role.
  • Strong knowledge of Windows and macOS operating systems, as well as common software applications.
  • Must equipped with knowledge and familiar with C#, Kotlin, React Native, basic debugging
  • Ability to diagnose and resolve technical issues with hardware, software, and peripherals.
  • Excellent communication and interpersonal skills, with a customer-focused attitude.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.