Lifestyle Relationship Manager (Bank|Up to $5.7k)
Salary undisclosed
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- Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
- Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
- Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
- Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
- Establish close working relationships with operations and affiliated businesses for smooth back end operations
- Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
- Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
- Support initiatives that drive improvement of customer satisfaction scores
- Experience in relationship management and client handling of 5-8 years
- Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
- Strong problem handling and resolution skills with ability to manage client expectations simultaneously
- Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
- Ability to create strong individual presence and confidence
- Ability to multitask and perform under highest level of service
- High level of networking skills
- Good communication and presentation skills
- Send your resume to [email protected], with header 'Apply Lifestyle Relationship Manager'
- All shortlisted candidates will be contacted
Personnel Registration Number: R1438917
- Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
- Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
- Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
- Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
- Establish close working relationships with operations and affiliated businesses for smooth back end operations
- Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
- Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
- Support initiatives that drive improvement of customer satisfaction scores
- Experience in relationship management and client handling of 5-8 years
- Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
- Strong problem handling and resolution skills with ability to manage client expectations simultaneously
- Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
- Ability to create strong individual presence and confidence
- Ability to multitask and perform under highest level of service
- High level of networking skills
- Good communication and presentation skills
- Send your resume to [email protected], with header 'Apply Lifestyle Relationship Manager'
- All shortlisted candidates will be contacted
Personnel Registration Number: R1438917