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- Provide technical support to end-users for software, hardware, and network-related issues on desktops, laptops, and peripherals.
- Install, configure, and maintain desktop systems, laptops, and software applications.
- Respond to service requests in a timely and professional manner via phone, email, or in person.
- Troubleshoot and resolve hardware and software issues, including operating system errors, application failures, and connectivity problems.
- Assist with system setups, updates, and patch management.
- Perform regular system checks, backups, and security updates.
- Maintain inventory of hardware and software assets and assist with procurement as needed.
- Assist in managing IT-related projects and system rollouts.
- Provide remote troubleshooting support via remote desktop software.
- Collaborate with other IT team members to resolve complex technical issues and ensure smooth operation of systems.
- Document all issues, solutions, and troubleshooting steps in the helpdesk ticketing system.
- Maintain a high level of customer service and professionalism at all times.