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Aerowave revolutionizes cybersecurity with expert-driven professional services that go beyond traditional licensing models. We deliver customized, hands-on solutions to address complex security challenges, ensuring real-time protection and long-term resilience.Specializing in Web 3.0, fintech, and advanced cybersecurity, we secure decentralized ecosystems, blockchain platforms, and digital assets. Our AI-powered threat intelligence and real-time detection protect critical fintech operations, including transactions, APIs, and sensitive data, enabling seamless innovation.Headquartered in Singapore, Aerowave partners with enterprises across Asia to stay ahead of evolving risks, providing unparalleled expertise to secure and advance their digital ambitions in a connected world.
The Role
Job Description
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex Cloud Native Cybersecurity environment will also make you an ideal candidate.
Responsibilities
Qualifications
Adaptain bit thive in fast paced, evolving environment with
limited resources.
Hands-on Approach-Willingness to handle both strategic and operational tasks.
Growth Mindset-Eagerness to contribute to company growth, willing to be mentored, and shape technical strategies.
Never say no attitude
Industry
Technology, Information and Internet
Employment Type
The Role
Job Description
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex Cloud Native Cybersecurity environment will also make you an ideal candidate.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Help customers onboarding/daily-operation on CNAPP and Threat intelligence platform
- Help customers setup playbook on Threat intelligence platform
- Timely Response to existing customer daily queries/request.
- Introduce Aerowave's Code-To-Cloud/Threat intelligence solution to customers
Qualifications
- 2+ years' of pre-sales and technical support experience
- Customer service oriented
- Strong written and verbal and troubleshooting skills
- Good communication skills
- Bilingual (English and Chinese)
- Basic understanding about Kubernetes
- Basic understanding about Cloud service
- Basic skill about script (bash/python etc)
Adaptain bit thive in fast paced, evolving environment with
limited resources.
Hands-on Approach-Willingness to handle both strategic and operational tasks.
Growth Mindset-Eagerness to contribute to company growth, willing to be mentored, and shape technical strategies.
Never say no attitude
Industry
Technology, Information and Internet
Employment Type
- Full-time
- Opportunity to make a positive impact
- Flexible working options
- A role that offers a breadth of learning opportunities